Last Updated: 01-05-2025

At Zopiclone10mg.uk, we follow strict pharmaceutical safety standards. For this reason, we do not accept returns of any medication under any circumstances, whether opened or unopened. Once an order has been dispatched from our facility, it cannot be returned for safety, storage, and legal reasons.

However, we understand that rare issues may occur, and in such cases, a refund or replacement may be considered if the fault is on our side.

Refund / Replacement Eligibility

You may qualify for a refund or replacement only if:

  • You received the wrong product

  • The package arrived damaged, opened, or tampered with

  • The quantity received is less than the quantity ordered

  • Your order did not arrive due to courier or internal error (not due to incorrect customer details)

Each claim will be reviewed individually by our support team.

Important Conditions

  • No refunds will be issued for incorrect or incomplete address details provided by the customer

  • We do not allow returns of any medication — used or unused

  • Issues must be reported within 24 hours of delivery

  • Damaged or incorrect products must not be consumed

  • If a return is required for inspection, products must remain sealed and unused

  • Refunds are processed only after verification and approval by our team

How to Request a Refund Review

  1. Contact our support team via email or contact form

  2. Provide your order number, clear photos (if applicable), and a short explanation of the issue

  3. Our team will investigate and inform you of the decision

  4. If approved, a refund or replacement will be issued

No Refund Will Be Issued If:

  • Wrong or incomplete address was provided by the customer

  • The customer refused delivery without valid reason

  • The product was opened, used, or tampered with

  • The issue was reported after 24 hours of delivery

  • Delay occurred due to customs, weather, strike, or external factors beyond our control

Final Note

We aim to handle every valid concern fairly and professionally. While refunds cannot be guaranteed in all cases, our team will always do its best to ensure customer satisfaction where applicable.

📩 For refund enquiries, contact:
support@zopiclone10mg.uk